Refund policy
REFUND & RETURNS POLICY
This policy sets out how returns, cancellations and refunds work when you buy from Four Seasons Baby Limited. It sits alongside your legal rights as a consumer — nothing in this policy affects those rights.
YOUR LEGAL RIGHT TO CANCEL (14-DAY COOLING-OFF PERIOD) Because you are buying at a distance, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order for any reason within 14 days of receiving your goods, without giving a reason.
To cancel, tell us within that 14-day period by emailing info@fourseasonsbaby.co.uk with your order number and a clear statement that you wish to cancel. Once you have told us, you have a further 14 days to return the goods to us.
You may examine the goods as you would in a shop. You can still cancel if you have opened the packaging to inspect an item. However, if the value of the goods is reduced because you handled them more than was necessary to check them, we may deduct that reduction in value from your refund.
Where you exercise this legal right to cancel, we will refund the price you paid for the goods plus the standard delivery cost you paid on your original order (if you chose a more expensive delivery option, we refund the standard cost only). We will issue the refund within 14 days of receiving the goods back, or of you providing proof that you have sent them back, whichever is earlier.
OUR 30-DAY RETURNS POLICY (CHANGE OF MIND) In addition to your legal rights above, we offer a voluntary 30-day return policy, which means you have 30 days after receiving your item to request a return if you simply change your mind.
To be eligible for a change-of-mind return under this voluntary policy, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. (These conditions apply to our voluntary 30-day window only. They do not restrict your statutory 14-day cancellation right or your rights in respect of faulty items, both described in this policy.)
HOW TO START A RETURN To start a return, contact us at info@fourseasonsbaby.co.uk. Returns will need to be sent to the following address: 2b The Drive, Slough, SL3 7DB.
If your return is accepted, we'll send you instructions on how and where to send your package. For change-of-mind returns, including cancellations under the 14-day cooling-off period, you are responsible for the cost of return postage. If your item is faulty, not as described, or not fit for purpose, we will cover the cost of return postage — see "Damages and faulty items" below. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@fourseasonsbaby.co.uk.
DAMAGES AND FAULTY ITEMS Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Under the Consumer Rights Act 2015, if an item is faulty, not as described, or not fit for purpose, you have a right to reject it for a full refund within 30 days of receiving it. After 30 days, you may be entitled to a repair or replacement, and to a refund if a repair or replacement is not possible or is unsuccessful. Where an item is faulty, we will cover the cost of return postage, and any refund will include the delivery cost you paid.
EXCEPTIONS / NON-RETURNABLE ITEMS Certain items cannot be returned under our voluntary change-of-mind policy:
- Sealed items that are not suitable for return for hygiene reasons, once they have been unsealed after delivery.
- Custom or personalised products.
- Gift cards.
These exceptions apply to change-of-mind returns only. They do not affect your legal rights if an item is faulty, not as described, or not fit for purpose, or your statutory right to cancel within the 14-day cooling-off period. Sale items are covered by your statutory rights in the same way as full-price items.
Please get in touch if you have any questions about a specific item.
EXCHANGES The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
REFUNDS We will notify you once we've received and inspected your return, and let you know whether the refund is approved. If approved, you'll be refunded to your original payment method. We aim to process refunds within 10 business days of approval, and in any event within the statutory timeframes described in this policy. Please remember that it can take some additional time for your bank or credit card company to process and post the refund.
If more than 14 days have passed since we approved your return and you have not received your refund, please contact us at info@fourseasonsbaby.co.uk.
CONTACT Four Seasons Baby Limited 2b The Drive, Slough, SL3 7DB info@fourseasonsbaby.co.uk 07871121180 Company Registration Number: 17205847