Shipping policy
SHIPPING POLICY
This policy explains how and when we dispatch and deliver orders placed with Four Seasons Baby Limited. Delivery costs are always calculated and shown at checkout before you pay, so the amount you see at checkout is the amount that applies to your order.
WHERE WE SHIP
We currently ship to addresses within the United Kingdom only. We do not ship internationally at this time.
PROCESSING AND DISPATCH TIME
We aim to dispatch orders within 1–2 business days of receiving them. Business days are Monday to Friday, excluding UK public holidays. Orders are dispatched from 2b The Drive, Slough, SL3 7DB.
DELIVERY OPTIONS AND COSTS
The delivery options below are available at checkout. Prices may change from time to time; the current price for your order is always shown at checkout before payment.
Standard delivery: £4.99, estimated 3–5 business days. Free on all orders of £30.00 and over.
Express delivery: £6.99, estimated 1–2 business days.
Estimated delivery times are counted from the date of dispatch, not the date the order is placed. Please allow for our processing and dispatch time above in addition to the delivery estimate.
CARRIERS
We use a range of carriers and select the most suitable one for each order. We are unable to guarantee delivery by a specific carrier.
DELIVERY ESTIMATES
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, adverse weather, or other events outside our control. Where you are a consumer, if we have not agreed a specific delivery date with you, we will deliver your order without undue delay and within 30 days of the day after your order is placed, in line with your statutory rights.
RISK AND OWNERSHIP
Risk of loss of or damage to your order remains with us until the goods are delivered to you or to a person identified by you to take delivery. This is in line with our Terms of Service and the Consumer Rights Act 2015.
DELAYED, LOST OR DAMAGED PARCELS
Please inspect your order on arrival and contact us as soon as possible at info@fourseasonsbaby.co.uk if your order arrives damaged, or if it does not arrive within a reasonable time of the estimated delivery window. We will investigate with the carrier and put things right, including arranging a replacement or refund where appropriate.
INCORRECT OR INCOMPLETE ADDRESS
Please make sure your delivery address is correct and complete at checkout. If an order is returned to us or lost because an incorrect or incomplete address was provided, we will contact you to arrange redelivery, which may incur an additional delivery charge. Please contact us promptly if you notice an error in your address after ordering, and we will do our best to correct it before dispatch.
CANCELLATIONS AND RETURNS
For information about cancelling an order, returns, exchanges and refunds, including your 14-day right to cancel and how delivery costs are refunded, please see our Refund & Returns Policy at https://www.fourseasonsbaby.co.uk/policies/refund-policy.
CONTACT
Questions about delivery can be sent to us at info@fourseasonsbaby.co.uk.
Four Seasons Baby Limited
2b The Drive, Slough, SL3 7DB
info@fourseasonsbaby.co.uk
07871121180
Company Registration Number: 17205847